Data Retention & Deletion
How we handle your data when you leave
1. Active Subscription
While your subscription is active, all your data — including projects, daily reports, issue reports, photos, contacts, and settings — is retained indefinitely. You have full access to create, edit, export, and manage your data at all times. We do not impose storage limits or automatic archival on active accounts.
2. Trial Period
New accounts receive a 7-day free trial with full access to all features. During your trial, you can use Reporza without restriction. Your data is treated the same as any active subscription during this period.
3. After Trial Expiry
When your 7-day trial expires without subscribing, your account enters read-only mode for 30 days. During this period, you can still log in, view all your projects and reports, and export your data. You simply cannot create new content or make edits. If you subscribe during this window, full access is restored immediately with all your data intact.
4. Account Cancellation
If you cancel your paid subscription, the same process applies. Your account transitions to read-only mode at the end of your current billing period. You then have 30 days of read-only access to view and export all your data before any deletion occurs.
5. Soft Deletion
After the 30-day read-only period (whether following trial expiry or subscription cancellation), your data is soft-deleted. This means it is removed from active access — you can no longer log in and view it — but it is retained in our backup systems. Soft-deleted data is not accessible to anyone, including our team, during normal operations.
6. Permanent Deletion
60 days after soft deletion, your data is permanently purged from all systems, including backups. Once permanent deletion occurs, your data cannot be recovered under any circumstances. The full timeline from account expiry to permanent deletion is approximately 90 days (30 days read-only + 60 days in backups).
7. Requesting Early Deletion
If you do not want to wait for the standard retention timeline, you can request immediate deletion of your account and all associated data by emailing support@reporza.com. We will process your request and confirm deletion within 5 business days. Please note that early deletion is irreversible — once your data is purged, it cannot be restored.
8. What Gets Deleted
When your data is deleted — whether through the standard timeline or an early deletion request — we remove everything associated with your company account, including:
- All projects and project settings
- Daily reports and report history
- Issue reports and tracking data
- Uploaded photos, plans, and files
- Contacts and team member records
- Account preferences and configuration
9. What We Keep
Even after full account deletion, we retain the following:
- Anonymized Aggregate Analytics: Usage statistics that have been stripped of all personally identifiable information. This data helps us understand how the Service is used and cannot be traced back to any individual or company.
- Billing Records: Transaction history, invoices, and payment records as required by applicable tax and financial regulations. These records do not include your project data or content.
Questions?
If you have questions about data retention, deletion timelines, or need to request early deletion, contact us at support@reporza.com.